Technical Services Engineer (x/f/m)

CDI - Berlin HQ

About Doctolib

Founded in 2013, Doctolib is the fastest growing and one of the leading e-health services in Europe.

For healthcare professionals

We provide healthcare professionals with a software solution with a full range of services to help improve the efficiency of their operations, provide their patients with a more seamless experience, attract new patients, and collaborate with other practitioners.

For patients

We provide patients with a more transparent access to healthcare and a full suite of online services to manage their health: from finding nearby healthcare professionals, to booking/managing appointments 24/7 online, having remote medical consultations via video and receiving a digital prescription in their online account. 

Key figures

  • We partner with 125,000 healthcare professionals and 3,000 healthcare facilities including some of the largest hospitals in France and Germany;
  • We have 50+ million patient visits on our platform every month in France and Germany combined;
  • 125,000 video consultations happen daily on the Doctolib app;
  • We plan to hire 2,000 Doctolibers in the coming years to transform the healthcare sector.

Our 6 Doctolib Pillars "SCALES": 

  • SERVE: Provide exceptional service to healthcare professionals & patients
  • CARE: Take care of our team
  • ACT: Be action-oriented and bold
  • LEARN: Be humble and learn 3 things every day
  • ENJOY : Enjoy and maintain a high level of energy
  • STRUCTURE: Work with methodology & efficiency to scale

Core Responsibilities

What can you expect as a Technical Services Engineer in Doctolib?

- Work in a 3-layer support structure, in a team providing second-line support to customers

- Conduct in-depth investigations and analyses of product and infrastructure issues

- Take ownership of client issues and work to get them resolved in a timely manner while representing the client’s best interests

- Provide product and technical expertise to clients and internal teams

- Communicate problems and solutions in a clear and concise manner to different audiences

- Qualify and escalate issues to development teams with great detail and accuracy

- Provide support for the installation of Doctolib products and the deployment of connection tools to third-party software

- Work closely with other teams in the company to get issues resolved and to relay customer feedback

Core Requirements

- Educational background: Software engineering, computer science

- Professional experience: at least 2 years

Hard skills:

- Good spoken and written English

- Fluent spoken and written German (C1 Level)

Technical skills

- Ability to interpret code in JavaScript, Ruby, and other programming languages

- Relational database querying (SQL)

- Big plus if you have experience in Windows administration and software development

Soft skills:

- Excellent troubleshooting and analytical skills

- Excellent self-learning skills

- Excellent communication skills with both technical and non-technical audiences (e.g. explaining a technical issue to a non-technical audience)

- Very strong solution-oriented and customer-first work approach

- Ability to independently figure out how a feature/product works

- Experience in SLA-driven tech support

Some things to enjoy 

  • An extensive on-boarding program 
  • MacBook or Linux-Laptop as requested by you
  • German or French classes 
  • Time and budget for self-development (conferences, training material, etc.)
  • A super fun international team
  • A monthly team building budget
  • An exchange program between Berlin and Paris 
  • A great office in the heart of Berlin
  • A few DoctoParties, DoctoMonthly Meetings, DoctoBeers, DoctoWeek-ends, Hackathons, Meetups, etc.
  • Public transport support, professional iPhone, discount for Urban Sport Club, etc.

What's next?

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Apply now! Join us on this mission. We are excited to help you grow with us.

At Doctolib, we don’t just accept diversity, we celebrate it! We’re proudly committed to equal employment opportunities regardless of your gender, religion, age, sexual orientation, colour, disability or place of origin. We take care of each other and are grateful for each person’s individual contribution to our mission!

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